Refund policy
Refund Policy
Last updated: October 17, 2026
We want you to wake up clearer. If Vorinta does not do that for you, you get your money back, and you keep the sheets.
This policy explains exactly how that works.
1. The 60-Night Clear-Morning Guarantee
You have 60 nights from the day your order is delivered to try Vorinta in your own bed. If you are not waking up
clearer, we will refund the full price you paid for the sheets.
- You keep the sheets. You do not need to return anything.
- The 60 nights start on the delivery date shown in your tracking.
- The guarantee covers every pack size (1, 4, 6 and 10 sheets) bought on vorinta.com.
2. How to claim your refund
Email support@vorinta.com within 60 nights of delivery with:
- your order number (it is in your order confirmation email), and
- one line telling us it did not work for you.
That is all. We do not ask you to send the sheets back, fill in forms or prove anything. We reply within 1 business day
and confirm your refund.
3. The Day-30 Peek
A sheet keeps working for about 90 days, which is longer than the 60-night guarantee. If you want to see what it has
caught before then, you can cut one sheet open from day 30 onward. Email us a photo of the opened sheet and we will send
you one free replacement sheet, so the bed stays covered. One Day-30 Peek replacement per order.
4. How and when you are refunded
- Refunds go back to the card or payment method you used at checkout.
- We process approved refunds within 2 business days. Your bank or card issuer usually shows the money within 5 to 10
business days after that.
- On single-sheet orders, the $4.95 shipping charge is refunded too.
- If you paid with Shop Pay Installments or another pay-later service, the refund goes back through that provider and
follows their timing.
5. Damaged, faulty, wrong or missing items
If your order arrives damaged, faulty, with the wrong pack size, or with something missing (for example the free macro
lens on a multi-pack), email support@vorinta.com within 14 days of delivery with your order number and a photo. We send
the missing or replacement items free of charge. You do not need to return the original.
6. Lost or late parcels
If your tracking shows no movement for 10 business days, or says delivered but you did not receive it, email us. We
will check with the carrier and send a free replacement or give you a full refund, whichever you prefer.
7. Cancelling or changing an order
- To cancel an order that has not shipped yet, email us within 12 hours of ordering. We cancel it and refund you in full.
- To change your address or pack size, email us within 12 hours of ordering. [CONFIRM: your real dispatch speed]
- Once an order has shipped it cannot be cancelled, but the 60-Night Guarantee still applies.
8. Free gifts and free sheets
Free sheets (3+1, 5+1, 8+2) and the free macro lens are part of the pack. A guarantee refund refunds the price you paid;
you do not need to return the free items.
9. Fair use
The guarantee is one refund per customer and household. Orders bought from anyone other than vorinta.com (resellers,
marketplaces) are not covered. We may decline a claim if we see repeated or fraudulent claims.
10. Before you open a dispute
Please email us first. We answer every message within 1 business day and will always try to put things right. A bank
chargeback freezes the payment and can take weeks; emailing us is the fastest way to get your money back.
11. Contact
Email: vilksdags@gmail.com
Vorinta, Vangažu iela 5, Rīga, LV-1024, Latvia